❔ FAQ
- Can I use store credit instead of points? (Essential Loyalty app)
- How does points expiry work? (Essential Loyalty app)
- When do customers receive their points? (Essential Loyalty app)
- How do reward discount codes work? (Essential Loyalty app)
- Why isn't my reward discount code working at checkout? (Essential Loyalty app)
- Can I show live loyalty points in my own theme or a custom section? (Essential Loyalty app)
- How do I import my customers and their points from a CSV file? (Essential Loyalty app)
- Are taxes and shipping included when customers earn points? (Essential Loyalty app)
- What plan do I need, and how does the monthly order limit work? (Essential Loyalty app)
- Do customers earn points for creating an account or following on social media? (Essential Loyalty app)
- How does the referral program work? (Essential Loyalty app)
- Why didn't my customer get points for their order? (Essential Loyalty app)
- How do I stop products from earning points? (Essential Loyalty app)
- Why are my refunded orders removing points, and what happens to tiers? (Essential Loyalty app)
- Can I reward customers on their birthday? (Essential Loyalty app)
- Can I give free shipping or free products as rewards? (Essential Loyalty app)
- Why did the loyalty widget disappear from my store? (Essential Loyalty app)
- How do I tag customers by VIP tier in Shopify? (Essential Loyalty app)
- What happens when a customer's spending drops below their tier? (Essential Loyalty app)
- How do I earn points for product reviews with Judge.me? (Essential Loyalty app)