What Counts Toward a Spend Tier Goal
This article explains exactly which cart lines and amounts count toward a spend tier goal, so the progress bar matches what you expect.
Cart amount goals
The app adds up the price of each cart line after product-level discounts (sale prices, upsell discounts, product discount codes). Then:
| Line or amount | Counts? |
|---|---|
| Regular products | Yes |
| Products added from an upsell offer | Yes, at their discounted price |
| Order upsells (shipping protection, gift wrapping, warranty) | Yes. Exclude the order upsell's product if you don't want it to count |
| Free gifts added by spend tiers | No, never |
| Products outside Count products from, or excluded | No |
| Shipping cost | No |
| Order-level discount codes | Depends on the reward, see below |
Order-level discount codes
| Reward type | Goal measured |
|---|---|
| Order discount and Shipping discount | After order-level codes and other order discounts. If a code takes the total under the goal, the reward goes away |
| Free gift | Before order-level codes. The gift stays even if a code lowers the total |
Checkout checks the goal again, so a reward can't stay on an order that no longer qualifies.
Item count goals
The app adds up the quantity of every line, except free gifts and excluded products. Order upsells count as items.
Specific products goals
Each tier takes one product. Only that product counts. You can limit it to some variants and require a quantity, for example 2 units.
Leave things out of the goal
- Open Spend tiers.
- Under Reward when, use Count products from and its exclude options.
- Click Save.
Exclusions apply to every tier on the bar. See Choose Which Products Count Toward Spend Tiers.
Common questions
| Question | Answer |
|---|---|
| Shipping insurance pushed the cart over free shipping | Exclude the insurance product |
| Can the goal use the price before discounts? | No. Cart amount goals use discounted line prices |
| Can a subscription product's own free shipping count? | No. Subscription perks from other apps aren't read |
| Can tiers hide when an excluded product is in the cart? | No. The bar stays visible and simply doesn't count that product |