See preorders on the Shopify order and customer pages (Essential Preorder app)
This article explains the Preorders by Essential app block that the app adds to Shopify’s order and customer pages, so you can see which items were preordered without leaving Shopify admin. It is for staff who handle orders in Shopify rather than in the app.
On an order
Open any order in Shopify admin. If the order contains preorder items, the Preorders by Essential app block lists them. Each line shows the product and a View preorder link that opens the app’s Preorders list filtered to that order, where you can send a shipping update or collect the balance.
On a customer
Open a customer in Shopify admin. The same block lists every preorder line across that customer’s orders, each with a View preorder link.
If the block is missing
- Order and customer pages only show the block when there is at least one preorder line.
- Shopify lets you hide and reorder app blocks on these pages. Scroll to the bottom of the page and check the block has not been hidden.
- Orders placed before the block existed may not show it.
Still stuck?
Contact support from the app with the order number.