Cart Drawer Troubleshooting and FAQ
Quick answers to what merchants ask most. If your issue isn't here, or a fix doesn't work, send us your store URL and a screenshot or screen recording.
The cart drawer isn't showing at all
Both steps must be done: click Enable in the app, and turn on the app embed in your theme (Online Store > Themes > Customize > App embeds > Essential Cart > Save). See Getting Started.
Add to cart goes to the cart page
The app can't recognise your theme's cart button. Set the Custom cart button selector in Settings > Advanced.
The drawer opens on every page load or refresh (especially Safari)
The drawer should only open on a real add to cart. First check Open cart drawer on add to cart in the Settings > Position card. If the drawer still opens on its own, contact us with your store URL, browser and device.
The checkout button doesn't work, or the first click goes to the cart page
Check what the button does in Checkout button (Go to checkout or Go to cart page). If it still happens, send us a recording. It can be a theme timing issue we fix per store.
The drawer takes a few seconds to open on my theme
Some themes (like Turbo) play their own add-to-cart animation before handing over to the drawer, and the drawer waits for Shopify's cart to update. Tell us your theme and we'll advise on the best setup.
An upsell offer isn't showing
Work through the checklist in Cart Upsells: Multiple Offers, Sub-triggers and Troubleshooting. The most common causes: the offer products are out of stock or not on the Online Store, all offer products are already in the cart, or another offer wins.
Express checkout buttons (Apple Pay and others) aren't showing
Shopify decides which express buttons appear, from your Shopify Payments settings. Make sure the wallets are on there and your store and region are eligible. The app only decides whether the area shows and the button height. See Express Checkout Buttons Not Showing.
I see duplicate add-to-cart events in Google or Meta
Some stores see add-to-cart counted twice when both the theme's pixel and other tracking fire. Contact us with the platforms affected and we'll advise.
Will the drawer show prices in my customers' currency?
Yes. The drawer follows Shopify Markets, so prices show in the customer's market currency. Third-party currency converter apps are not followed. For spend tier goals per currency, see Different Spend Tier Thresholds and Rewards Per Market.
Does this app manage my subscriptions?
No. The drawer shows and switches the selling plans your subscription app creates (plan name, subscribe and cancel buttons, plan dropdown). It doesn't create or manage recurring orders. See Subscriptions in the Cart Drawer. If a plan name is missing on a line, tell us which subscription app you use.
Can I use the drawer on desktop only?
Not as a setting today. The drawer runs on all devices. You can make it narrower on mobile or open it from the bottom: see Cart Drawer Position and Size. For other device-specific needs, contact us.
I got an error saving my settings
Hard-refresh and try again. If it keeps happening, send us a screen recording of the save and the settings you changed.
The theme's own cart opens too, or two carts show
Set the Custom drawer hide selector in Settings > Advanced. Full steps, theme by theme: Theme and App Conflicts.
A chat button covers the drawer or the checkout button
Hide it while the cart is open with Custom CSS. See Theme and App Conflicts.
Can I test on a draft or duplicate theme first?
Yes. The app embed is turned on per theme. Turn on Essential Cart in the duplicate theme's App embeds and preview that theme. Note that settings and the Enable status in the app are shared by all themes.
Does the app slow down my store?
The app loads through the Essential Cart app embed. Cart link clicks are intercepted so the drawer opens straight away, and the drawer loads its cart data after that. If you see a speed problem, send us your store URL.
Markets and currencies
| Question | Answer |
|---|---|
| Prices show in the wrong currency | The drawer follows Shopify Markets. Currency converter apps aren't followed |
| Remove decimals from prices | Change your money format in Shopify admin under Settings > General > Store currency > Change formatting |
| Different spend tier goals per market | Yes. See Spend Tiers Per Market |
| Upsells per market | Yes, with a Market sub-trigger. See Upsell Targeting |
| Different drawer design or messages per market | No. Only spend tiers and upsells can differ per market. Texts differ per language |
Still stuck?
Contact our support team with:
- Your store URL
- Your theme
- A screenshot or short screen recording of the problem